Comcast. Wow. You fuckers. When I was moving I investigated multiple options for cable, phone and internet service. When I spoke with your company I was promised a triple play bundle package with all the bells and whistles for $109.99. As part of the promotional package I was told that all fees associated with the installation were included in the package AND I was going to receive a $100 gift card.
The two gentlemen that arrived at my house for the installation were not only late but drilled holes in my hardwood floors instead of through the walls like EVERY OTHER CABLE AND/OR SATELLITE SERVICE I HAVE EVER RECEIVED IN THE PAST 30 OR SO YEARS. And, the internet didn't work. We'd log on, it would kick us off and then not allow us to get back on.
We called back. They said it was "fixed". It was not. Then they sent another two people out to fix the issue. These two then blamed the prior technicians for the problems because they shouldn't have done this and didn't do that. They high-fived each other and then left. On the way out they commented that they couldn't believe the holes in the floor that the people drilled. That it was against protocol to drill through hardwoods.
It worked. If we disconnected everything from the wall and waited for everything to reboot. It worked for a few minutes and then we were all kicked off.
Another several hours on the phone resulted in a third person coming to fix the issue. He DID fix it, thankfully.
Then today, I receive the bill. $312.93. Are you fucking kidding me? I was told $109.99 - all in.
So, I call to dispute the charges. The first girl said that she could credit me half of the installation fee because of all the inconvenience associated with it. She then connected me to a supervisor regarding the holes in the floors. After I re-explained the situation to "Ryan" the billing supervisor, he started to tell me about them sending someone to repair the holes in the floor. And, then we got disconnected.
Re-called. Went through the lengthy dog-and-pony show. Got finally in touch with Vale who was trying to accommodate a less-than-happy me now that I have been on the phone for over an hour to remedy the situation. After a round of go back and forths - he said he would credit the service charges and that he would next send me to a different department to get set up with the right package. Mid sentence - we were disconnected.
MOTHERFUCKER!!!!!!!!!
Now I'm raging mad. I call back and begin my 2nd hour on the phone with your "support" team. The "billing department supervisor", Jamie the Jackass, informs me that the best he can do is $50. $50??? The first girl who answered the call could do better - and you're a "supervisor"??? I ask to speak to Vale again to wrap up our previous conversation. J-Hole says he can't connect me because Mexico is very large. Thank you very much for the geography lesson you fucktard. Manager please, bolsa de DOUCHE. Oh, apparently Mexico is SO BIG that he cannot "find" his manager. But, Sr. Asshole takes my number so his manager can contact me in 24-48 hours.
His manager - who never calls me back. Hmmmm - is that the policy Comcast? Insult your customers and then lie to them? So, no $109.99 package. No $100 gift card. No free installation. All things that were promised and not delivered. Holy bait and switch.
Wow. Really impressed with the service so far. Really. Awesome.